Cookie policy
This is a courtesy translation. The Spanish version is the legally binding one.
On this website we use the minimum cookies and storage needed for the site to work and to understand how it is used. If you accept statistics, we measure how the site is used with PostHog and Google Analytics. If you accept marketing, cookies from Google and Meta are created as well, so that we can measure how well our advertising works. Google's and Meta's cookies are served from our own domain, but the data in them is shared with those companies. None of this is created before you decide, and if you reject, none of it is created at all.
What are cookies?
A cookie is a small file that a website saves on your device when you visit it. It is used, for example, to remember your preferences or to measure use of the site. Alongside cookies we use other browser storage technologies (local and session storage) for equivalent purposes; for simplicity, this policy refers to all of them as «cookies».
Cookies and storage we use
Until you choose, only what is strictly necessary is active. Usage measurement runs anonymously and in memory, storing nothing on your device, until you accept statistics cookies.
| Name | Type | Purpose | Duration | Owner |
|---|---|---|---|---|
cc_cookie | Cookie · Necessary | Stores your cookie decision (which categories you accept or reject) so we can remember your choice and keep a record of your consent. Only created once you choose. | 6 months | First party |
ph_…_posthog | Cookie, local and session storage · Statistics | Only if you accept statistics cookies. Lets PostHog recognise your browser pseudonymously in order to measure how the site is used and how it performs. Before you accept, this measurement runs in memory only, with no cookies and no storage. | 12 months | First party · PostHog (EU-based provider) |
adeu_lang | Cookie · Necessary | Remembers the language you pick on the site so it is not shown to you in another language again. Only created if you change the language manually. | 12 months | First party |
adeu_attribution | Cookie · Marketing | Only if you accept the marketing category. Keeps for 90 days the identifiers of the advertising campaign you arrived through (for example gclid or utm_source), so that your appointment request can record which advertisement produced it. It holds none of your personal data. Before you accept, those values are kept in memory only and disappear when you close the tab, creating no cookie. If you reject or withdraw marketing consent, the cookie is deleted. | 90 days | First party |
adeu_ref | Cookie · Marketing · referral programme | Created only if you accept the marketing category and reached the site through a person's referral link. It holds an opaque code — up to five, newest first — that only this clinic can connect to whoever recommended you, so that the recommendation is recorded if you book. It holds no name, no contact details, nothing about the pages you visit and nothing about your appointment. If you reject or withdraw marketing consent, the cookie is not created and, if it existed, it is deleted. | 90 days | First party |
_ga · _ga_60MYWSZQTR | Cookie · Statistics · via Google Tag Manager | Created only if you accept statistics cookies. They let Google Analytics tell visits and sessions apart, pseudonymously. | 400 days | Google Ireland Ltd. |
_fbp | Cookie · Marketing · via Google Tag Manager | Created only if you accept the marketing category. It lets Meta see that an appointment request came from one of our adverts. | 90 days | Meta Platforms Ireland Ltd. |
_fbc | Cookie · Marketing · via Google Tag Manager | As above, but created only if you arrive from a Meta advert. It stores the identifier of that click. | 90 days | Meta Platforms Ireland Ltd. |
FPID | Cookie · Statistics · created by our server | Created only if you accept statistics cookies. It is the identifier Google Analytics uses from our own tagging server. Your browser cannot read it (it is httpOnly). | 400 days | Google Ireland Ltd., via Stape |
FPAU | Cookie · Marketing · created by our server | Created only if you accept the marketing category. The first-party equivalent of the Google Ads cookie, used to attribute an appointment request to an advert. | 90 days | Google Ireland Ltd., via Stape |
FPGCLAW | Cookie · Marketing · created by our server | As above, but created only if you arrive from a Google advert. It stores the identifier of that click. | 90 days | Google Ireland Ltd., via Stape |
_gcl_au | Cookie · Marketing · via Google Tag Manager | Created only if you accept the marketing category. Set by Google Ads' conversion linker tag to attribute an appointment request to an advert. | 90 days | Google Ireland Ltd. |
_gcl_aw | Cookie · Marketing · via Google Tag Manager | As above, but created only if you arrive from a Google advert. It stores the identifier of that click. | 90 days | Google Ireland Ltd. |
FPLC | Cookie · Statistics · created by our server | Created only if you accept statistics cookies. It links your visit between our domain and Google Analytics for one day. | 24 hours | Google Ireland Ltd., via Stape |
_gtmeec | Cookie · Marketing · via Google Tag Manager | Created only if you accept the marketing category. It is the slot Google Tag Manager reserves for enhanced conversion data. Your browser cannot read it (it is httpOnly). | 90 days | Google Ireland Ltd. |
sn_ga4_source | Cookie · Statistics · created by our server | Created only if you accept statistics cookies. It stores the pseudonymous Google Analytics identifiers of your browser and your visit, so that an appointment request can be linked to the visit that produced it. | 90 days | First party, via Stape |
_xsd | Local storage · Statistics or marketing · via Google Tag Manager | Only if you accept statistics or marketing cookies. The loader of Stape, our tagging provider, remembers whether your browser blocks measurement tools. It holds none of your personal data. | Until deleted | Stape |
_gcl_ls | Local storage · Marketing · via Google Tag Manager | Only if you accept the marketing category. Google Ads' conversion linker tag keeps here the identifier of the click, if you arrive from a Google advert, and some technical counters. If you withdraw marketing consent, it is deleted. | Until deleted; its contents expire after 90 days | Google Ireland Ltd. |
Statistics cookies (PostHog and Google Analytics)
To improve the site we use PostHog, an analytics tool hosted in the European Union. It measures, in aggregate and pseudonymised form, how many people visit the site, which pages they look at and how it behaves technically (load speed, for example). We do not use this information for advertising purposes and we do not pass it to third parties. Until you accept statistics cookies, this measurement runs anonymously and stores nothing on your device.
If you accept statistics cookies, we also use Google Analytics (Google Ireland Ltd.) to measure visits and how the site is used. It loads through Google Tag Manager and Stape, from our own domain. Google may process this data outside the European Economic Area. With statistics alone, no Google or Meta advertising cookie is created.
Marketing cookies
If you accept this category, we switch on advertising measurement through Google Tag Manager. That creates cookies from Google Ireland Ltd. (Google Ads) and from Meta Platforms Ireland Ltd., and lets those companies see that an appointment request came from one of our adverts.
These cookies are served from our own domain through Stape, our server-side tagging provider, so your browser shows them as first-party cookies. The data in them is still shared with Google and Meta, who may process it outside the European Economic Area.
Google Analytics is not part of this category; it sits in statistics. If you accept statistics only, no Google or Meta advertising cookie is created.
If you reject this category, none of these cookies is created. If you also reject statistics, or do not answer the notice, no request is made to Google or Meta.
How to manage or withdraw your consent
The first time you visit the site we show a notice so you can accept, reject or configure cookies. You can change your decision at any time:
If you withdraw marketing consent, we delete from your browser the marketing cookies served from our domain, including Google's and Meta's. If you withdraw statistics consent, we delete PostHog's and Google Analytics'. The same applies to what those tools keep in your browser's local storage.
You can also delete or block cookies from your browser settings. If you do, some features of the site may stop being available.
More information
You can read how we handle your personal data in our Privacy policy.
Last updated: September 2026.